How will my items be delivered?
We use different delivery services depending on the size of the parcel.
Small/Medium parcels: The delivery times are shown in the description of each product, once your order has been dispatched we will send you an email with a tracking number from our courier.
Large parcels: The delivery times are shown in the description of each product, we will send you an email once your order has been collected by our courier and the courier will then contact you directly to book your delivery in for a suitable date and time.
If I order several items, will they be delivered at the same time?
Items sometimes come from various suppliers so these may be delivered to you on different days. If requested, we will endeavour to ensure that all your items come to you on the same delivery.
Can I change my delivery address?
If you need to change your delivery address, please contact us as soon as possible.
If your item has not yet been dispatched changing your address will be possible, however, if your items have already been dispatched, changing your delivery address isn’t usually possible, and you may be charged for arranging redelivery.
How can I contact the delivery company?
We do work with several delivery companies, if you contact our customer services team they will be able to advise where your delivery is up to and provide the necessary contact details.
I still haven't received my delivery, what should I do?
If you’ve been waiting longer than you should have and you haven’t heard from us, please contact our customer service team and they will be able to look into this for you.
